Treating Customers Fairly

We are committed to treating all our customers fairly and in a manner that is consistent with the principles and ethos of the FSA’s Treating Customers Fairly (TCF) initiative.

Our Aims

To be open and honest in all our dealings with customers in such a way that they fully understand what we are offering.
To deliver to customers what we have promised and what they are expecting.
To only provide customers products and services that are suitable to their needs.
To fix things if they go wrong.
Not take advantage of customers

Suggestions

We understand the value that suggestions can bring to help improve our service to you and would very much appreciate any feedback you may have.

Hampshire Trust

Treating Customers Fairly

Our Aims

Suggestions